The Toolbee X3 guarantee
1 year returns
You can return unused products for a full refund within a year of delivery.
1 year exchanges
You can return any unused items to swap for something up to the same value.
5 year warranty
If there is any fault with the item, simply send it to me and I’ll repair it or replace it with the same or similar item.
Note: These are fabric items that will look more worn with use – so cosmetic issues are not covered.
Free gifts can only be exchanged together with the set they came with. Sets can only be exchanged/returned with any free gifts that were included. We may ask for a shipping fee of $5 for sending replaced/repaired/exchanged items from us to you. Shipping costs are not refundable.
Shipping
Shipping is free via regular post.
Items ship from Israel to most countries.
After dispatch, delivery takes around 1-3 weeks.
Toolbee currently does not ship to: Bangladesh, Brazil, China, Hong Kong, Indonesia, Macao, Romania, South Africa, Turkey, Venezuela, or package redirection centers.
Toolbee Terms and Conditions
Updated: 4th August 2021
Definitions
“Toolbee” refers to the website and services run by Nitsan Simantov.
“You” refers to the buyer or consumer of products or services or information provided by ToolBee.
General
These are the terms and conditions for use of this site (toolbee.co), including, but not limited to, purchasing products or services from Toolbee.
Purchasing from Toolbee is subject to our shipping, returns, and warranty policies. These can be found at the top of this page. Using this site is also subject to our Cookies & Privacy Policy.
Toolbee may update these terms and policies from time to time.
Imperfections
Toolbee products are hand made and may have small imperfections.
Delivery
Toolbee is currently only accepting pre-orders. Products are hand made to order and items are estimated to ship in Jan/Feb 2021.
Safety
By purchasing from Toolbee and agreeing to these terms, you confirm that you have read the product safety warnings.
Do not wear pouches or tools over your spine area. This can be dangerous if you fall backwards onto it. Do not use with super hot torches (hot enough to set fire to materials). Keep lanyards away from children or pets as they could be a choking hazard. Do not use the lanyard in a way that ties you to the car and prevents quick escape in an emergency. Do not use lanyards, straps or other Toolbee products on, around or nearby machines where the material can get caught or cause another type of danger (for example, but not limited to, drills, mills, engine motors, heavy machinery, high voltage wiring, etc.). Do not tie the lanyard around your body, neck, arms or legs. Toolbee products have not been tasted for the safety or protection of mobile phones or other fragile items. Do not carry flammable items in a pouch that is attached to your body. Do not use Toolbee products during high speed sports/activities (for example, but not limited to, motorcycle riding, car racing.). Do not use Toolbee products in situations where it can cause you to get stuck or cause other unexpected issues, such as for cave exploring or diving.
Product care
Machine washable. Use cold wash and wash together with clothing so the corners don’t get hit too much. I’ve not noticed any color transfer but it may be best not to wash them with white/bright shirts.
Shipping & taxes
Items ship from Israel.
Some countries will ask the customer to pay taxes/fees to import items. Please check if your country has import fees that you may need to cover.
Re-mailing
Toolbee does not ship to re-mailing centers (services that redirect mail to another address). Orders to these addresses may be cancelled.
Maximum order size
Toolbee does not currently accept orders larger than $1000 per customer.
Please contact me to discuss bulk purchases.
Products not included
Any tools or other objects shown in ToolBee’s photos or videos (such as, but not limited to, electric tools, hand tools, knives, flashlights, mobiles phones, cameras, electronic devices, computers, sewing machines, furniture, money and/or cats) are for illustration purposes only, and are not included in any sales. Only the fabric products specified as “included” in the product purchasing page are included in the sale.
Free gifts
Any items within product sets advertised as “free” are only provided free as part of a paid set.
Prices & offers
Any offers (such as “half price sets”) are not implied to be a discount from a previously higher price or a price that is guaranteed to rise in the future. Such offers refer to the current price structure chosen by Toolbee, which may or may not change in the future.
Fair warranty
Toolbee reserves the right to refuse warranty or service if we feel the customer’s request is unfair or we think there may be intentional damage to the products.
The warranty covers faults in the products due to manufacturing. It is not a replacement service for worn-down products.
Toolbee’s 5 year warranty is intended for individuals who purchase Toolbee products for their own personal or professional use. – Companies buying Toolbee products for their employees are only covered by a 1-year warranty against manufacturer’s defects, which does not cover free gifts, cosmetic issues, “wear and tear” or accidental loss/damage.
External links
Toolbee may link to external websites. These links are being provided as a convenience and for informational purposes only; they do not constitute any guarantee or approval by Toolbee of any of the products, services or opinions in external websites. Toolbee bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links.
Protection of items
Toolbee does not guarantee that its products provide protection from any form of loss or damage to any items that may be used inside Toolbee’s products.
Limit of liability
By purchasing from ToolBee or using ToolBee’s products, services, website or online information (such as educational material), you agree:
A. To release, indemnify and hold harmless Nitsan Simantov and Toolbee and its advertising agencies, partners, successors, assigns, employees, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from, but not limited to: (i) acceptance, possession, purchase, use, or misuse of Toolbee products or services or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv).
B. All transactions and services on this site are governed by the laws of the State of Israel, without respect to conflict law of doctrines. By using this site, or Toolbee products, You submit to the jurisdiction and venue of these laws and courts, and waive the right to have disputes arising out of the subject matter hereof adjudicated in any other forum. You agree that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this site or its products and services, shall be resolved individually, without resort to any form of class action, exclusively before a court located in the state of Israel. Further, in any such dispute, under no circumstances shall you be permitted to obtain awards for, and hereby waive all rights to, punitive, incidental, or consequential damages, including attorney’s fees. You further waive all rights to have damages multiplied or increased.
C. The absolute maximum amount of money that you may receive, if deemed appropriate by Toolbee or a court of law, is a full refund of what you have directly paid to Toolbee for products or services. For example, a refund for products returned.
D. If any part of this document is deemed unenforceable by law, the rest of the document shall remain in full effect.
